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Shipping, Returns & Exchanges
Information

If you are not satisfied with your purchase, received the incorrect part, ordered the wrong color, size, etc., we're here to help resolve the problem. In order to serve you better, please note the below information.

Shipping:
Orders generally ship via
UPS, FedEx, or USPS depending on weight and/or destination.

Shipping to P.O. Boxes and APO/FPO not available

Returns:
Items must be returned in new condition and in original packaging
Used, or installed items are NOT eligible for return
You must report damage, shortages, or missing items in your package(s) within 14 days of receipt.

Prior to returning any item, you must first contact customer service at 702.405.3500 to obtain a Return Merchandise Authorization (RMA). Orders returned without an RMA will not be accepted.

Parts:

Returns must be made within 6-months: If your return is made within 30-days, we will issue a full refund. After 30-days, but before 6-months, we will issue a store credit.

Merchandise:

Returns & Exchanges must be made within 30 days of purchase.

WITH A VALID RECEIPT: The refund will be equal to the amount of the price paid and in the original form of payment.

Note: The return price is the amount paid after ALL discounts are applied. A portion of the coupon or promotional discount applied to the original transaction will be subtracted from all returned or exchanged items noted on the original receipt.

WITHOUT A VALID RECEIPT: You may exchange for merchandise equal or greater to in value. The piece you are exchanging will be valued at the items current retail or most current promotional price to determine the exchange value. If the exchange is for greater value, you will need to pay the difference. We will not issue a merchandise credit or cash back on an exchange of merchandise for items of lesser value.

Contact Us
If you have any concerns of questions, please call 702.405.3500.or email us at Store@shelby.com